1. Why Verification is Required
CHEQs complies with global financial regulations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) standards. Verifying your identity helps prevent fraud, ensures the legitimacy of transactions, and supports a safe and transparent financial environment for everyone.
2. How do we verify your identity
CHEQs uses Identity verification services from the company Sumsub (https://sumsub.com/). Sumsub is the world leader in identity verification and works with some of the world’s largest institutions like
3. What You’ll Need
To complete the identity verification process, please have the following ready:
A valid government-issued ID (passport, national ID card, or driver’s license depending on your country of residence)
A clear photo of your face for facial recognition or selfie verification
(In some cases) Proof of address, such as a utility bill or bank statement dated within the last three months
3. How It Works
Initiate Verification: After signing in, you will be prompted to begin the verification process.
Submit Required Documents: Upload clear images of your ID and follow the on-screen instructions to provide any additional documents.
Complete Liveness Check: You may be asked to take a live selfie or short video to verify that you are the same person shown on the ID.
Review Process: Your information will be securely reviewed by our compliance team.
4. How Long It Takes
Identity verification typically takes a few minutes to a few hours, depending on document clarity and system load. You will receive a notification once your verification is approved or if any further steps are needed.
All submitted data is encrypted and handled in accordance with strict privacy policies. CHEQs does not sell or share your personal data, and it is used solely for verification and compliance purposes.
You can always reach out to the support team if you need any help. Click on the “Help & Support” widget (the rectangular button on the right of your screen).